Refund policy
💳 Return & Refund Policy – Prime Sneaker
Last Updated: August 4, 2025
At Prime Sneaker, your satisfaction is our top priority. If you are not completely satisfied with your purchase, we are here to help.
This Return & Refund Policy applies to all purchases made through prime-sneakers.shop.
Return Period
You have 30 days from the delivery date to request a return.
To be eligible for a return, the product must:
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Be unused
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Be in its original packaging
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Include all original tags and accessories
Non-Returnable Items
The following items are not eligible for returns:
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Clearance or final sale items
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Gift cards
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Personalized items
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Hygiene products, such as headphones, brushes, or opened cosmetic products
Return Process
To request a return, please contact us at:
Please provide the following information:
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Order number
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Full name
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Reason for the return
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Photos or videos if the product is defective or incorrect
Our customer support team will respond within 3 business days with detailed return instructions.
Important: Return shipping costs are the responsibility of the customer, except in cases where the item is defective or incorrect.
Refunds
Once the returned product has been received and inspected, you will be notified by email.
If your return is approved, your refund will be processed within 7 business days using the original payment method.
Exchanges
Exchanges are only accepted for defective or damaged items.
Defective or Incorrect Items
If your item arrives damaged or incorrect:
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Report the issue within 7 days of delivery.
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Provide photographic or video evidence.
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All replacement shipping and return shipping costs will be covered by Prime Sneaker in these cases.
International Orders
For international orders, shipping fees and customs duties are non-refundable, except in cases where the error was caused by Prime Sneaker.
Questions?
If you have any questions about our Return & Refund Policy, please contact us at:
Customer Support Team
Prime Sneaker